Saturday, June 16, 2007

Air France Replies

In a previous post I wrote about the disservice I had on board an Air France flight. I have recently received the following letter in reply (Scanned image of the letter):

Your letter was transmitted to us by the by the Flying Blue Service. Thank you for having taken the time to write to us, thus giving us the occasion to communicate with you. We welcome feedback from our passengers, as we realize that this is our best means to maintain, and whenever necessary, improve the quality of our service.

We are sorry to learn that you were dissatisfied with the conditions during your flight from Paris to Tel Aviv, on 22/05/07. l fully understand your displeasure, and wish to apologize on behalf of Air France. We try to satisfy the passenger's seat requests. but we cannot guarantee them. l regret the Exit seat couldn't be assigned to you for safety reasons.

Furthermore, we do our utmost to insure the all-round professionalism of Air France cabin crews throughout their career. Your cabin crew is required to speak three languages, including English and french. We are generally proud of the professionalism af Air france personnel. I am sorry that on this occasion the service you received was not up to standard.

I do hope that you will afford us another opportunity to serve you to your entire satisfaction.

Yours sincerely,

Customer Relations Officer

No miles were credited to my account. I'm not sure if I'm going to take this futher.

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