Sunday, August 23, 2009

Macs, part 4: getting a new MacBook

In my previous post I wrote about my experience with macs, and the conclusion was that in order to criticize macs effectively, I should get one. Over $3,000 and one week later, I got a brand new MacBook Pro 15" (and a free iPod touch).

Apple MacBook box Everything mac


The mac came in a brown box, which included a white box inside it. Inside the white box, was the MacBook, the power and video adapters, and a black envelope. Inside the black envelope was a book titled "Everything Mac". There was also an envelope labeled "Everything Else". Following the instructions in the "Everything Mac" book I connected the power supply and powered on the mac using the hidden power button. The book included important information about using the TrackPad, stuff I had to figure out slowly in the previous posts.

Power connector  Power button


When the system started for the first time, I was greeted with a language selection screen, and then a welcome video (with no useful information). After the welcome video, I was prompted to press Esc to hear instructions on how to use the mac. I did, however, it started a detailed explanation about an accessibility feature that didn't even work.

Macbook (off)  VoiceOver


I managed to complete the setup without much difficulty, but no tutorials were provided. According to instructions in the Everything MAC book, I installed software updates, and started to explore. I found a document about "Stacks" and document and download stacks. I also found some online tutorial videos.

Taking my picture   After setup


One of the things I tried to do with the new mac was use the "Time Machine" backup software. I tried connecting two different external HDs, and got no visual response from the OS for the first, and only the small FAT partition showed up for the second. Reading about it online, I figured that ext3 partitions are not supported, and only plain old FAT drives can be used for backup. Big fail!

Another thing I tried was to download TV shows on iTunes, but I was stumped by the repeated requests for money. I have paid $3000 for a mac, why do I have to pay extra to use it???

Tuesday, August 11, 2009

Macs, part 3: Podcasts, Customer Service, and Fingers

As I've posted before, I'm staying at a fancy hotel in the Boston area. Next to the hotel is a Mall, and in this mall is an Apple store. Again I tried using the display laptops. If you recall, the laptops have no mouse buttons (the entire pad is a button), which after a short use causes pain in the wrist. The answer I got regarding this issue from "mac people" was: My mac has a button, but I'm sure the no-button pad is just A-mazing, Steve Jobs is God and I am his servant!

So, this time I tried a new approach: I asked a customer service person at the Apple store for help.  The customer service rep didn't repeat the same "Apple is God" story I get from fanpeople (I guess they are trained to avoid it). Instead, he calmly explained to me another Mac gesture: Hold a finger on the pad while dragging another finger. I had to ask where I find those fingers. It turns out Apple hardware uses unique input devices called "fingers". The idea is that the trackpad somehow reacts differently to multiple input positions. It turns out this feature is required for basic functionality. Right-click is also supported with the Ctrl button, there is also a multi-finger gesture for that but I'm not sure what it is.

The next thing I tried to do is to replicate functionality I have on Linux on the mac machine. The functionality I decided to try was downloading and playing podcasts. I googled it and the search results pointed me to software called "GarageBand". I launched it from the dock and selected podcast. It opened a complicated screen with space for male and female voices (why do I have to tell it who's talking in the podcast?). I decided to try listening to Car Talk from NPR. I used the Safari browser to find the Car Talk podcast, and copied the URL. Then I had to right-click (with Ctrl) on a submenu that said Podcast (why do I have to select podcasts again?), the only option was "open in iTunes". I know iTunes is spamware for copying music to iPods under Windows but that was the only option. Anyway, the iTunes had an option to add a podcast under the Advanced menu (If that's advanced, what's the basic way?). I pasted the URL using SpecialAlt(⌘)-V and confirmed.

Now I could go back to GarageBand and after a few trails I could finally see the podcast there and drag it to the play area. I put it under "Male Voice" since the show is narrated by men.  The GarageBand software seems to be an audio editor like Audacity. I'm reminded of old Windows 3.11 WAV files were opened in sound recorder... Anyway, I clicked the play button and it played! seeking was pretty hard since it was extremely zoomed and there was no way of seeing the entire file in one screen.

I thought to myself there must be an easier way to do it. So I googled "mac podcast player" and found a program called Juice. I installed it, subscribed to Car Talk with the URL, and clicked on the play button. Well, it stated playing. In the background. With the same show of Car Talk still playing in GarageBand. All attempts to stop it didn't work. I even closed Juice entirely (with SuperAlt-Q, as the customer service guy explained) and still both podcasts were playing. It finally stopped after I SuperAlt(⌘)-Q'd all applications I could find (except GarageBand, and Finder, that wouldn't close).

Then, I decided to see if GarageBand can export to a mobile device. The whole idea of podcasts is to listen to them on the move! So, under the share menu there was something about Podcasts and iWeb. I clicked that, and the podcast stopped playing and moved to the start, forgetting my playback location. Good thing I remembered what it was and seeked back there manually (the export failed BTW).

After all those trials, an Apple guy finally approached me, and told me -- that the store is closing and I have to leave. I asked why is the GarageBand thing so complicated, and he said that I should use iTunes to play podcasts. He couldn't explain more since I had to leave.  That's all for now.

PS: I forgot to mention the fact that keyboard shortcuts don't work as expected, the Alt-F4 Expose settings screen for example, says that expose could work F9, F10, and F11. Instead, those buttons adjust the volume! It turns out the real shortcut is F3! But I found that out only after coming back to my room. Amazing documentation from Apple, yet again.

PPS: I even thought I'd buy one just to see how it works, but an Apple laptop costs over $7,000, and for that price it's only a 256GB hard drive. What is it made of? Solid Gold? And you still have to pay extra for backup hardware (yes, macs need special $500 hardware to enable backups). It seems like macs are the fancy hotels of the computer world -- anything you want to do costs extra.

PPPS: I suspect Apple puts addictive substances in their products. That's the only way I can explain why anyone who's purchased an Apple product seems to be in love with it. On a more serious note, I think the main driver for people loving Apple products in cognitive dissonance -- You don't want to admit to yourself you significantly overspent for a product that is no better than others, and since things aren't customizable, people convince themselves they like it that way.

Sunday, August 9, 2009

Rant about fancy hotels

I have just arrived in Cambridge, MA for a week of consulting for Microsoft Research. They paid for my flight and hotel room so they put me in a fancy $200/night hotel. In this post I will try to explain why in my opinion, in general, the fancier the hotel the worse it is.

I have nothing against hotels as a service. Hotels provide a traveler with a clean place to spend the night, and with basic necessities. Hotels are useful when traveling, or when you need a clean neutral place to have sex. However, fancy hotels do not seem to provide these well, and charge a lot of money to do so.

Compare, for example, the fancy hotel I'm staying at now with a cheap motel for $40/night. The motel included a microwave and fridge, free parking, free wifi, and a free "breakfast", which, admittedly, is nothing to feast over. However, the fancy hotel includes none of those (or least without caveats galore).

Here is a comparison of the cheap motel and the fancy hotel. I am purposefully omitting hotel names, as this is common for many hotels and motels.

Amenity

Cheap Motel

Fancy Hotel

Price per night

$51

$211

Parking

free, right outside room

$20/day

Internet Access

free WiFi

WiFi free with loyalty program, otherwise $10/day

Getting there

free airport shuttle

15 minute walk from subway station

Breakfast

free coffee and popcorn

$21 for continental breakfast

Refrigerator

free in room, empty

only mini-bar

Microwave

free in room

not available

Location

right off highway

near center of town

Storage Space

lots of empty drawers, closet

one drawer, small closet

Bed

Queen size, comfy, extra pillows on demand

King size, very comfy, useless decorative pillows

Power outlets

Limited

Limited

Phone

One phone near bed

Three phones (one cordless)

Phone Costs

Free local calls

$1/local call

Bath/Shower

Included, with fancy showerhead

Included, with fancy showerhead


Given the above comparison, why would anyone choose the fancy hotel over the cheap motel? I'm really curious. If you blog readers willingly stay at (and pay for) fancy hotels, why do you do so?