The story starts nine months ago, on my first arrival to the United States. From the start I knew I have to get myself a cellphone and thus I have bought an iPAQ and a T-mobile prepaid SIM card. However, the SIM card was sold without the PIN code required to make changes to the account. This was not a problem for me, as I could still use the phone and add minutes.
Three months ago, I decided that I will spend more than a total of $100 in a year and thus I could load up to a $100 immediately and get extra benefits: 15% more minutes, and the minutes expire only after a year. Assured of my new “gold” status, I did not buy any more refill cards.
And then, suddenly, yesterday I discovered that my balance of more than $50 became 0. I called customer service and they explained that the 1-year expiration applies after the NEXT refill after I qualify for gold, but she agreed to credit my $50 back. All she needed was to confirm my identity with the PIN I did not have. She said I will have to identify myself at a T-Mobile location and get a new PIN before I could get my minutes back.
As I neeed to make a call right away, I added $10, immediately losing 35 cents for not buying the card as Safeway, and decided I’d go to a T-mobile location the next day. At the T-mobile location, I asked to confirm my account, but they said that my ID must match the name on the account. After several minutes of asking for help, I asked them to check whether or not my name is on the account. It turns out it was, and new PIN was assigned. Now all I had to do was call customer service and have them credit my minutes.
Well, in case any more problems will arise, I decided to call customer service from the T-mobile store. After a short wait, the rep told me that they cannot credit my account since more than 48 hours have passed since the balance expired. I asked to speak with a manager, they complied, leaving me on hold for at least 30 minutes. While on hold, I called them back from my cell phone and got the same reply from two additional reps, asked to talk to the manager, and got disconnected, and then tried again.
After more than 30 minutes of waiting, the final rep managed to get their supervisor to credit my account. An amazing waste of time and money for just $50 that were rightfully mine. Once I deplete my balance I will seriously consider switching to another provider.
T-mobile and the color Magenta are registered trademarks of Deutsche Telekom.
June 20th, 2008 at 05:31
Posted by
epsalon |
Daily Life, Bureaucracy, Tech stuff |
no comments
Today and yesterday I spent cleaning up my room and car. I’ve dumped all the packaging I have accumulated in the car and room, sorted all the paper, and brought all the bottles and cans in for recycling. Got more than $5 for the bottles (5¢ each).
After recycling, I went to the Toyota dealership where I bought my car for a 6-month service. Because I only drove 2,900 miles, the service included only an oil change and general inspection. However, they took a long time to perform the service, so instead of paying $28, I got the service and materials completely free.
Now I’m back the office. Later today I’ll go to another boardgaming session in San Jose (30min drive from here).
March 29th, 2008 at 02:04
Posted by
epsalon |
Daily Life, American Culture |
one comment
I know I haven’t blogged in a while. There was not much to write about, and I skipped writing about some interesting stuff, but anyway I have something to write about today.
Last night, as was walking to my car like any other day, except that I had dinner with a visiting professor. I didn’t want to be late so I left half an hour before the meeting, even though it was 5 minutes away from campus. On my way to the car, I keyed in the location into my GPS just to be sure. Trying to type while walking, I dropped my iPAQ (which is also my GPS). The drop did not damage the iPAQ, but it did separate the screen cover and the stylus, which I have easily recovered, and kept on walking. After a few meters, I noticed that the GPS software wouldn’t work. After another try I realized that my miniSD memory card was gone.
Now, you should understand that a miniSD card is only 2cm x 2cm large, about the size of a SIM card. Looking for the card on a sidewalk in the darkness, when I did not know where exactly it fell was not an easy task, and indeed I did not find my card.
As time was running out, I decided to head for dinner, without a functioning GPS. It shouldn’t have been hard since it was basically one right turn in a major intersection. I missed the turn. If I had GPS, I would have known exactly where to go. Being GPSless, I decided to take the next right turn. Unbeknown to me, that road did not intersect with my destination road. Anyway I had to turn several times until I finally reached my destination. Google map of my path.
Today, I looked for my card in daylight and I couldn’t find anything, so I restored my backup into my old 1GB card, which am using now.
Lesson: Always look for your memory card if you drop your phone.
January 11th, 2008 at 03:06
Posted by
epsalon |
Stanford, Daily Life, Tech stuff |
2 comments
Yesterday night, I have felt an earthquake of magnitude 5.6 on the Richter scale. At the time, I was playing boardgames in Mountain View and all the tables started moving slightly and then stopped. No damage or injury was caused by the earthquake, but immediately people called their friends on cellphones to check on them and to tell them they are OK. I didn’t call because it was 4 AM in Israel. I decided I’ll blog on it when I get home. When I did get home, I started writing this post, but I fell asleep due to jet lag.
In other news, I’m giving a talk today at the group lunch as the person who was planned to talk today had to cancel. I’m giving the same talk I gave at Dagstuhl, so it should be easy for me.
October 31st, 2007 at 14:58
Posted by
epsalon |
Daily Life, Gaming, Academia |
4 comments
After returning from Mexico, I had a lot of things to take care of. I got lots of mail in my office: A new miniSD card and a new SIM for my iPAQ, an American Express credit card, a and VISA debit card. I also had to print a paper I have to review and read a backlog of Hebrew e-mails I couldn’t read on my iPAQ (I still have a backlog of blog posts to read).
After taking care of all that in Stanford and eating lunch, I headed for the Social Security office in Redwood City. After I few wrong turns I have finally arrived and had to wait in line for about an hour, so I read the paper I have brought with me. When my turn finally arrived, I submitted the form and was told I’d get a social security card that’s valid for employment in six weeks, however the number will remain the same.
Two blocks from there is a California DMV office, where I applied for a driver’s license and passed the written exam (with only one mistake). I was issued a temporary license on the spot and scheduled a driven test for two weeks later.
After finishing these errands, I returned to Stanford and joined another event of the Stanford Jewish community, held in the Sukkah. There I met another new post-doc (only a week here) that knew me from FishEye. I told him some useful information about getting a car and a driver’s license and we exchanged e-mails.
The event ended at 9pm, and it was just time to go see House on FOX. It seems that the TV method of seeing shows has the major disadvantage of having commercial breaks interleaved with the show, however you can see shows only 3 hours late (we’re on the west coast) and before they arrive on file sharing.
Today I came to the office early as I forgot the charger of my iPAQ and my battery has run out. I’m still waiting for the extended battery I ordered to arrive. No special plans for today, though I do plan to begin doing actual research.
P.S. check out the posts from Mexico, as I have added links and pictures.
October 3rd, 2007 at 20:43
Posted by
epsalon |
Stanford, Daily Life, Bureaucracy, USA |
3 comments
