Archive for the ‘Frequent Flyer’ Category

Delays, Downgrades, Dress Shoes – My visit in Toronto

Saturday, May 15th, 2010

I haven’t blogged here for a long time, opting to tweet short cryptic messages, if at all. Well, my trip to and from Toronto was eventful enough to warrant a full post or two.

Being the mileage optimizer I am, instead of flying direct to Toronto, I had a stopover in Houston, a Continental hub. Due to differences in price, I flew from San Jose airport instead of SFO, and parked my car in a hotel near the airport. This minor fact will prove crucial later.

The outwards flight went well, except that I did not get an upgrade on the flight to Houston (I was 2nd on the waiting list). I arrived in Toronto, and took the cool wifi enabled bus to my hotel. Upon arrival, I checked the conference schedule and was somewhat surprised to see that the main part of the conference starts the next evening, which meant I had a whole day to tour the city.

Since the banquet was to be held in the CN tower, Toronto’s primary attraction, I decided to use my free day to visit the Royal Ontario Museum. That day I walked several kilometers to the conference venue, then to the museum, inside the museum, and finally back home. During all that time I wore dress shoes I usually wear for interviews — I packed my best clothes for the conference.

What I did not realize, is that dress shoes can severely hurt your feet. By the next day my feet started to develop painful blisters and abrasions, which made it painful to walk. I used taxis for my travel to and from the conference venue since.

Academically, the conference was very fruitful. I got to meet many colleagues from institutions around the world, including Michael Wooldridge from the university of Liverpool, where I am about to interview soon. My students’ talks went well and there were many interesting posters, some with the potential to lead to further research.

The conference banquet was held in the revolving restaurant on the top of the CN tower. This was the first time ever I’ve been to such a restaurant. Dinner was edible (not a trivial thing for a fancy restaurant) and the view was beautiful. Having the restrooms in the non-revolving part proved a challenge when I was trying to return to my seat. Sitting right next to the windows, I have attempted to send clever messages by writing them on paper and putting them on the non-revolving part of the restaurant. Few of these came back to me.

On the final day, I rushed to pack all my things and check out of the hotel. Then I took a taxi to the conference venue, attended the final talks and demos, and took the wifi bus back to the airport. At this point my feet were still in pain and it was difficult to walk.

At the airport, I found out that my flight to Houston was delayed by about an hour, which meant I was going to miss my tight 1-hour connection to my flight to San Jose. The Continental agents at Toronto had two options for me: Fly direct to SFO on Air Canada, or stay in a hotel in Toronto and fly via Houston the next day. In either case, my confirmed first class upgrade will be canceled since there was no first class availability.

Since my car was parked near San Jose airport, and they were not willing to pay for ground transportation to San Jose, I decided to go for the next day flight. However, since the flight was pretty early, I asked if it was possible to take the delayed flight to Houston and spend the night there. The agents agreed. This had the added benefit of being able to make the connecting flight in case the other flight happens to also be delayed.

By the time I made it through US customs and immigration at Toronto airport, the flight had been pushed back even more. The reason: Delayed incoming aircraft — the plane from Houston departed late. With the flight two hours late, there was little hope in making the connection. By the time I was ready to leave toronto the plane I was supposed to board to San Jose was already en route and on time from San Juan Puerto Rico.

Upon hitting the ground in Houston, I decided to check the flight status to San Jose in a last-ditch effort to make that flight. To my astonishment, the flight was severely delayed and I would be able to make the flight! As it turned out, the plane fron San Juan (SJU) had to be diverted to Baton Rouge (BTR) due to weather in Houston. By the time I landed, the diverted plane was en route from BTR to Houston (IAH).

As it turned out, I had to spend a few additional hours waiting in Houston. The plane had to be maintained and was even further delayed. I finally landed in SJC 3 hours late. I still had the upgraded first class seat so I was able to sleep for most of that flight until finally returning home, going straight to sleep. Until now.

Missed flight, business class

Saturday, April 18th, 2009

Greetings from over the Atlantic Ocean. I’m writing this blog post from KLM Flight 0605 from Amsterdam to San Francisco in Business class! But, before I write about my business class experience, I should explain my tweet about “missing my flight”.

It all started with me booking a one-way award ticket in business class from Tel Aviv to San Francisco via Amsterdam. The ticket was booked for April 16th at 5:05 am local time. Those with a keen eye will notice that that’s exactly when I posted my tweet about missing the flight. I did not make the flight for the simple reason I was sure I was booked on the April 17th flight, the one I’m on board right now.

The mix-up occurred due to an “off by one” error in copying the ticket information into Google Calendar. Since I was in the Pacific time zone I had to enter all time information in PDT, which is 10 hours earlier than Tel Aviv time, and 9 hours earlier than Amsterdam time. I did the math correctly, but neglected to adjust the date, thus adding the flight on Apr 16th at 7:05pm PDT instead of Apr 15th.

From that point onward, I did not look at my ticket until I was about to check in, what I believed was 26 hours before departure. I went to KLM’s check-in site, selected the flight path and the date and was surprised to see my ticket was not found. After looking up the ticket itself I realized that my booked flight is departing in two hours, while I’m at least a two hour drive from the airport, and my bags are not packed.

I called KLM Platinum reservations and they said that I’d have to book a new ticket, but they could cancel my existing ticket (and hopefully refund the miles and taxes paid). They recommended I call Flying Blue the next morning when they are available.

I didn’t want to wait till the next morning and tried calling the local airport, which was checking in my flight at that time. I got no answer. Then, I decided to try to call the US Flying Blue line, but it was already after 8pm on the east coast, so they too were not available. 5 am passed, and I didn’t have a ticket.

Then I came across the idea to call the Flying Blue center in a different timezone. I called Flying Blue Japan and they were happy to assist me. It turns out there was one award ticket left, in Business class, for the flight on the 17th. I booked that ticket.

Fast forward to the next day, and I boarded the first flight (TLV-AMS). It seems I would have been upgraded if I had an economy ticket as economy was full (as usual). The flight had a slight delay but my connection was fine. At Amsterdam, I went to the new lounge, took a shower, went online, and made a few phone calls.

About an hour later, I got tricked again by the flight information screens displaying my flight as “Boarding”. I went to the gate, quickly passed security and realized no one has yet boarded the aircraft. After nervously waiting for about 20 minutes, a delay was announced, then another one, and we finally started boarding 30 minutes after the scheduled departure time, and departed over an hour late. We should make up for some of the lost time in the air.

Now, for the business class experience. I’m seated at row 77, which is the upper deck exit row on the 747. It’s about 4 hours into the flight and I haven’t yet left the upper deck, and rarely left my seat, which turns into an almost flat bed that’s pretty comfy and sleepable. I spent the beginning of the flight sleeping (and eating the pretty good food) and then watched some shows on the IFE system, which is kinda old, but reasonable. I’m writing this on my laptop connected to the in-flight AC power.

Arrived safely at SFO, and posting this from the airport hotel.  That’s all for now. Sorry for not blogging more, but you can always follow me on Twitter!

$400 to spend a night in Georgia

Tuesday, September 9th, 2008

That’s what I got offered, I accepted. They took back their offer. I’m talking obviously about Atlanta, GA, and the offer was by Delta due to overbooking in my flight back to San Francisco. The offer was revoked due to the fact they didn’t need volunteers after all. Too bad, I was looking forward to a day in Atlanta.

The road to Midway

Tuesday, July 15th, 2008

Today I have boarded a flight to Chicago, Illinois on my way to the AAAI-08 conference. As usual, instead of flying direct, I have connected through Minneapolis in order to fly Northwest and get a First-Class upgrade. This time I left my passport home intentionally, as this is a purely  domestic itinerary.

Some of you may recall my car accident. That led to me leaving my car at a garage for repair and renting a replacement car a few days ago. I have returned the rental car at the airport and thus saved the time and hassle of an airport shuttle.

As this is a short trip and the weather is warm, I packed almost nothing and did not check any bags, so I could proceed directly to the gate with my pre-printed boarding pass (as this is a domestic flight, I get no lounge access). My first class flight went smoothly, arriving on time at Minneapolis.

Upon arrivial, I checked the screens for my connection info and noticed that there was an earlier Northwest flight to Chicago Midway* airport. I decided to head directly to that gate and try to standby for the earlier flight. The gate agent told me that he could put me on standby, but the flight is likely to be full and I am not guaranteed a seat, and even if I get one, it would probably be in economy. I told the agent I don’t mind (I prefer spending an hour and a half on the plane in economy than in the terminal), and then I had to wait and see if there would be room for me.

The flight turned out to be fully booked, and all 12 first class seats were full. However, since I had Platinum status I got one of those! The flight did depart late, but I ended up arriving more than an hour before my original schedule. Another plus is that a nice girl sat next to me on the flight and we chatted all the way. She was flying from San Jose (SJO), Costa Rica and was on her final leg back home to Wisconsin. I had fun.

After arriving I checked in at my hotel and took a taxi to dinner with my advisor and some more Stanford folk at a Chicago restaurant. I  just now returned to the hotel. Updates to come.

*Midway airport (MDW), is named such not because of its location, but as a reference to the Battle of Midway.

One week in America

Tuesday, May 13th, 2008

… But what an eventful week it was! For those of you that don’t know, last week I have flown back from Israel, and this week I’m flying to a conference in Portugal.

Some people (ahem, ahem) have commented on the lack of personal perspective in this blog, and it being just a dry collection of facts. Hopefully this post will be an improvement in that regard.

I know I haven’t posted in a while. This is a result of a combination of two seemingly contradicting things: there was nothing to write about, and I was too busy. Well, now, from my first class seat on NW272 SFO-MEM, I can tell you all the news.

BREAKING NEWS: I was just notified by a flight attendant that I have left my passport in SFO. This is very bad since my next flight is international. I will check with the staff at Memphis about how to get it back.

Until we land, I’ll tell you about our planned German family reunion. It seems that 4 out of my 5 immediate family members will be at Saabrücken with me the coming weekend touring around and playing boardgames.

I’m now really worried about the passport issue and hope I could board the SFO-AMS flight without it and also pass the passport control at AMS, since my I-94 has already been affixed to my boarding pass.

Passenger’s log, supplemental

Friday, April 18th, 2008

My 11B seat in the KLM 747 was comfortable, but the flight was delayed for about an hour while they tried to fix the broken entertainment system. The entertainment system on the KLM 747 economy cabin consists basically of TVs around the cabin that play some bad movies — not a big loss. In fact, it’s easier to concentrate without those stupid TVs.

However, KLM thought this was a serious discomfort and offered all passengers compensation vouchers for 2000 miles and a 50 EUR discount on a future KL/AF/NW flight of 150 EUR or more. I already cashed in the miles voucher, and will try to sell the discount voucher on eBay.

In between the flight I had a long layover (about 11 hours). I started my layover by visiting the KLM lounge and checking my e-mails and stuff. Then, I left my bag behind and took the train to Amsterdam, where I started to walk aimlessly among the canals. At that point I decided I have to actually go somewhere, and looked up the address of the ILLC using an open wifi hotspot, and using Google Maps mobile, I got directions on how to get there.

After about half an hour of walking I arrived, uninvited, at the ILLC. I walked among the corridors looking for recognizable names, and found a former colleague and co-author of mine, Khalil Sima’an, who was meeting with an Israeli student of his. After they concluded their meeting, they came over to talk to me. We talked about my whereabouts and my current academic direction, and concluded when they both had to leave. I finished my visit by walking towards the general direction of the train station, and then back to the airport.

In the airport, I rested at the lounge and went (too early, as usual) to the gate. After a small delay, the plane was boarded and took off. However, as the plane was almost full and lots of people were religious jews, it took forever for the cabin crew to hand out all the special (mostly Kosher) meals. The problem was, that they would not start beverage service, or even give water until this was over, which means I was basically dehydrated for more than two hours. I have written a complaint to KLM.

In the flight itself, I was seated next to two young women who were flying alone. One was connecting from New York to visit family for passover, while the other was a dutch citizen coming to visit her long-distance Israeli boyfriend. The nice conversations and sleep compensated for the lack on an entertainment system on this flight (which is standard for KLM 737s).

Now I’m in my brother’s house in Hertzeliya, and will come home for the “Seder” tomorrow afternoon.

For my detailed travel plans and locations, see my travel calendar.

On my way again…

Wednesday, April 16th, 2008

KLM 747 seatingI’m flying transatlantic again, this time direct from San Francisco to Amsterdam and then to Tel Aviv (after a 12 hour layover). I’m sorry about the lack of updates, there was quite a lot going on, but I just didn’t have the stamina to post.

So, today I’m flying to Israel to visit family and friends. I’m bringing two suitcases, one huge and one small. The huge suitcase is full of boardgames, while the other includes some clothes. I’m also carrying a backpack full of electronic equipment (laptop, hard drive, two phones, three iPods, etc.).

On the Internet, I was assigned a really bad seat on the back of the plane, but I could change it to an aisle seat somewhere in the middle of the plane. However, at the airport I asked the check-in agent for a better seat (given my Platinum status) and was reassigned to seat 11B. Though not as good as my favorite 11E seat, it’s not that bad. It’s a center seat in the smaller front cabin.

From home to home

Friday, March 14th, 2008

A few days ago I have landed back in the US after a 10-day visit to Israel. It was really strange to be flying “back” but away from my friends and family and the home I’ve lived in since I was a child. Because both places are “home” to me, but it doesn’t feel like I’m going “back”, no matter what the immigration officer said.

When I arrived in Israel two weeks ago, I immediately felt at home, even though I haven’t been there for half a year. My house, my room, all stayed the same as if I have never left. I was surprised how quickly I have adjusted to the 10-hour jet lag and to being at home. The first weekend was spent mostly playing my suitcase-full of board games. The weekdays were mostly spent at the Technion, meeting old friends and research colleagues, though I didn’t do any new research. In the second Friday, we hosted a mini boardgame party in our house, and the next day I went to my brother’s house in the center.

In between all that, I managed to review 12 papers, do some family tech support, and realize that my backup HD is officially dead (I’ve placed an order for a new one).

Some information about my flights: On the EWR-TLV (Newark – Tel Aviv) leg, I was in a fully booked brand new 777-200, with personal touch-screens and on-demand video, much better than the channel-based entertainment personal system on the 767. Therefore, I was surprised to see that channel-based system on the 777-200 on the way back. Luckily, I had an encapsulated entertainment system called “a book”, that’s even allowed during takeoff and landing. The next leg (EWR-SFO) was on a brand new 737-800. The plane was so new that they didn’t install the entertainment system yet — not even audio or public TVs. On the plus side, the plane was almost empty and I took over a whole row in the back of the plane, and lied does while using my paper-based entertainment system.

Now I’m back at Stanford, trying to do some new research.

From HEL to SIN for $322

Monday, January 14th, 2008

Sometimes things are unintentionally funny. A recent discussion of a mistake fare on FlyerTalk is a good example. KLM have botched entering the fare from Helsinki to Singapore (and other Asian destinations), leading to the unbelievably low fare above. Regrettably, it’s a V class fare, so gets only 25% miles on Flying Blue.

However, some Americans on the forum were really excited about this fare (since it give 100% miles in some frequent flyer programs). This led to discussions about the cheapest way to go to HEL. It’s even funnier since this fare requires a connection in Amsterdam. So now you know it: The best way from HEL to SIN is via Amsterdam, but you must first find a way to go to HEL.

3 Continents, 6 Countries, and more than 70,000 miles…

Monday, December 17th, 2007

… and I’m now a Platinum level frequent flyer!

Yes, I have completed 70,000 qualifying miles on a single alliance, and earned Platinum status for 2009. Here is a complete list of all flights this year:

Month Flight (click for map) BIS Miles Status Miles Award Miles
January Tel Aviv – Hyderabad via Amsterdam 13,298 13,276 19,914
April Tel Aviv – Frankfurt; Stuttgart – Amsterdam – Tel Aviv (Award ticket ELAL + KLM) 4,215 none - 5,000
May Tel Aviv – Honolulu via Amsterdam, San Francisco, Newark, and Paris 20,586 20,545 30,817
May Honolulu – Hilo (not Skyteam) 433 none none
July Tel Aviv – Frankfurt via Amsterdam 4,575 5,606 8,410
August Tel Aviv – Istanbul direct (not SkyTeam) 1,408 none none
September Tel Aviv – San Francisco via Amsterdam (one way) 7,533 7,513 11,269
October San Francisco – Mexico City via Atlanta 6,939 6,939 12,143
October San Francisco – Frankfurt via Houston, Amsterdam and Newark 13,309 13,831 24,204
December San Francisco – San Diego via Salt Lake City 2,449 2,449 4,287
TOTAL 74,746 70,148 107,388
Previous Balance/Level Silver 45,230
New Balance/Level Platinum 152,618

Mission accomplished!